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Update from Charter
Posted on Feb 17th, 2012

Below is an email from Steve Witt at Charter

"Okay, we have confirmation that customers who call in over the phone to keep their basic cable service will have their installation costs waived.  It may show up on the order initially but it will taken off and the resident won’t be charged.
We know there is some frustration at the moment and we really want to be able to meet with these people while we’re on sight over the next several weeks.  Please encourage anyone not satisfied with their experience with the call center to come speak to us at one of our events and we’ll be able to take care of them."
On-site Events at the HOA Onsite Office located at 1036 Diamondback Lane
February 18th 2:00pm – 5:00pm – Food and Drinks Provided by Charter
February 25th 10:00am – 2:00pm
March 1st through 3rd 10:00am – 3:00pm


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